Policies

CONSUMPTION OF FOOD AND BEVERAGE:
All food and beverage consumed on the premises must be purchased through GREAT WOLF LODGE. We reserve the right to inspect and regulate all private meetings, banquets and receptions in accordance with Hotel Policy and established law. Food prepared by the hotel and remaining uneaten during a function may not be taken out of the hotel function space. All Federal, State and Local laws are strictly adhered to within regard to food and beverage purchase and consumption.

BILLING POLICIES:
Unless billing privilege has been established, a deposit based on estimated charges shall be paid to GREAT WOLF LODGE at the time of confirming space. All deposits are to be in the form of cash, certified check, bank money order, debit or credit card. All balances due are payable upon departure of GREAT WOLF LODGE unless prior credit arrangements are approved in advance. If credit arrangements have been made in
advance, payment will be required with-in thirty (30) days after the event. Accounts remaining unpaid are subject to a one and one-half percent (1.5%) service charge per month.

TAXES/SERVICE CHARGES:
An twenty percent (21%) service charge and an appropriate sales tax will be applied to all food and beverage items ordered through the Hotel and served by the Hotel personnel. Groups requesting tax exemption must submit a tax-exempt certificate three days prior to their scheduled function.

FIVE (5) DAY GUARANTEES:
A final guarantee for any catering function must be called in Five (5) days prior to your function date. If attendance falls below the guaranteed number, the customer will be charged for the guaranteed amount. The Hotel will set and prepare for five percent (5%) over the guaranteed number.

LIQUOR SERVICES:
Liquor Service Defined: A “Host Bar” refers to an open bar where guests have their choice of drinks, with billing going to the group or individual hosting the function. A “Cash Bar” refers to when guests purchase their drinks individually. A $75 fee per bartender will be charged for the first two hours of bar service. Each additional hour will be charged at $25 per hour. A second bartender will be required for parties with guaranteed counts of over 100 adults. If bar sales are $500 or more all bartender fees are waived.

MENU PRICES:
All prices are subject to change due to market conditions. Menu prices will be guaranteed ninety (90) days prior to your function date.

MENU SELECTION:
Entrée selection on all of banquet menus are limited to one selection. However, in the event that special religious or dietary restrictions must be adhered to, GREAT WOLF LODGE will be happy to assist your guests with proper selection. Should you choose multiple plated entrées, a per person surcharge will be added to your bill.

ROOM ASSIGNMENTS:
Banquet or meeting facilities will be assigned by the Catering Department to accommodate your function. We reserve the right to reassign meeting rooms, especially in the case of fluctuating attendance. You may incur an additional service fee for rooms having extraordinary requirements, or for changing set ups within twenty four (24) hours of the function.

DAMAGES:
The Hotel will not assume any responsibility for damage to, or loss of, any merchandise or articles left in the Hotel prior to or following your function. Patrons agree to be responsible for any damage or harm done to the premises, operating equipment or other guests during the period of time, which they are under your control, or an independent contractor, which may be hired by you or your organization.

EXTENUATING CIRCUMSTANCES:
Performance of any agreement is contingent upon the ability of the Hotel management to complete the same and is subject to labor troubles, disputes, strikes, accidents, government (federal, state or municipal) emergencies, restrictions upon travel, transportation, goods, beverages or supplies and other causes whether enumerated herein or not, beyond the control of management which may prevent or interfere with our performance.

SECURITY:
The Hotel reserves the right to require security for groups whose size, program or nature may indicate such a need. The contracting for security personnel must be a reputable licensed and insured guard or security company. The Hotel, it’s ownership, management and staff must be listed as additional insured under the security company’s liability insurance.

CANCELLATION POLICY:
Group is responsible for paying the Guaranteed Amount and all charges specified in the contract.  I group cancels the contract or reduces the size of the event; Group Shall pay the Guaranteed Amount within 30 days of Hotel’s invoice.

CUSTOM MENUS:
We welcome the opportunity to create any special menus in addition to our printed suggestions. We will design a menu to enhance the theme of your party and to suit your personal tastes.

GREAT WOLF LODGE ALTERNATIVE CUISINE:
On request we offer menu selections which are nutritionally balanced, lower in calories, cholesterol, sodium, sugar and fat.

LINEN:
The lodge offers our standard selection of colored table linen and skirting. Additional colors and styles can be made available; cost will depend upon linen style and color.

FLORAL ARRANGEMENTS AND ICE SCULPTURES:
We will be pleased to coordinate the services of our house florist to create a particular floral theme, centerpieces or more extensive room arrangements.

Ask about of Chef Carved Ice Sculptures.

Charges and Information

COAT CHECK:
Coat check services can be arranged through your Lodge Representative. The charge for this service is $50.00

SHIPMENT OF MEETING MATERIALS:
All incoming meeting materials should be received no more then one week in advance of the meeting date.

All Packages must be clearly marked with the name of your company or organization, the meeting coordinator’s name and the meeting date on all shipping labels.

Additional Services

SPECIALTY CAKES:
We can arrange custom designed specialty cakes for Birthdays, Anniversaries, Weddings or any celebration.Your Lodge Representative can provide suggestions to help you make the perfect choice.

TRANSPORTATION:
Your Lodge Representative can arrange Town Cars, Minivans or Limousine service for your special occasion and Airport Shuttle

ENTERTAINMENT:
Your Lodge Representative will be pleased to recommend and arrange music to suit any occasion.

PHOTOGRAPHER:
We can assist you with a professional photographer. Arrangements may be made through your Lodge Representative.

GUEST ROOMS:
Should you require sleeping room accommodations, your Lodge Representative would be delighted to assist you with making the arrangements. Special group and seasonal rates may also be available.